Manager, Branch Office - Merchant Marine Academy

Other Jobs To Apply

About the position

To manage and direct all activities of a small/medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

  • Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts.
  • Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits.
  • Manage staff to ensure vault opening, closing and balancing procedures are completed.
  • Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies.
  • Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events.
  • Oversee recruiting/selection, on-boarding and initial training of team members.
  • Administer budget, purchasing, tracking and records retention for business expenses.
  • Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services.
  • Promote member service excellence and lead team to deliver quality service.
  • Liaise with other branches to support business growth and continuity of regional operations.
  • Analyze reports and conduct trend analysis to optimize business performance.
  • Analyze and solve problems without clear precedent.
  • Ensure compliance with all security, safety and emergency preparedness procedures.
  • Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
  • Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines.
  • Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations.
  • Perform supervisory/managerial responsibilities: Manage daily activities, ensure adequate/skilled staffing; select employees, establish performance goals and priorities, prepare, conduct and review performance appraisals, develop, mentor, and counsel staff, provide input and/or prepare budget requirements for Annual Financial Plan (AFP), ensure section/branch goals and objectives align with division/department strategy, ensure efficiency of operations.
  • Perform other duties as assigned.

Requirements

  • Three years' experience in grade level 76 (or higher) or applicable external experience.
  • Experience in leading and managing in diverse and complex operational environments.
  • Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts.
  • Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts.
  • Advanced knowledge of functions relating to cash and ATM operations.
  • Working knowledge of financial institution and lending practices, principles and regulations.
  • Working knowledge of retail banking industry best practices.
  • Experience in member/customer service operations.
  • Experience in responding to requests regarding complex financial information/data.
  • Experience in supervising and leading employees.
  • Experience in training and developing staff.
  • Exposure to developing/maintaining community and command relations.
  • Ability to manage multiple priorities independently and/or in a team environment.
  • Effective skill analyzing statistics and reports to determine business performance and trends.
  • Effective organizational, planning and time management skills.
  • Effective skill exercising initiative and using good judgment to make sound decisions.
  • Effective skill interacting with staff, management, vendors and members diplomatically and tactfully.
  • Effective verbal and written communication skills.
  • Effective word processing and spreadsheet software skills.

Nice-to-haves

  • Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience.
  • Working knowledge of Navy Federal products, services, programs, policies and procedures.

Benefits

  • Available Monday - Saturday: hours based on business needs.
  • Location: 300 Steamboat Road, Kings Point, New York 11024.
  • Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
Back to blog

About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.