Customer Service Rep - Part-time

Other Jobs To Apply

 We are seeking a highly motivated and personable Customer Service Representative to join our team. As a remote Customer Service Rep, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional support through various communication channels including phone, email, and chat. Your primary role will be to ensure customer satisfaction by delivering timely, accurate, and helpful information while maintaining a positive, professional attitude. 
Key Responsibilities
  • Respond to customer inquiries: Handle customer questions, complaints, and requests promptly through phone, email, and live chat.
  • Resolve issues efficiently: Troubleshoot and resolve customer concerns by coordinating with other departments if needed.
  • Maintain customer records: Accurately document interactions, solutions, and follow-up activities in the company's CRM system.
  • Provide product/service information: Deliver detailed information on company products or services, helping customers make informed decisions.
  • Process orders and returns: Assist customers with placing orders, returns, or exchanges in line with company policies.
  • Follow up on unresolved issues: Ensure that unresolved issues are escalated and addressed promptly.
  • Ensure customer satisfaction: Exceed customer expectations by providing excellent service and fostering long-term loyalty.
  • Meet performance goals: Achieve individual and team KPIs related to response times, customer satisfaction ratings, and issue resolution times.
  • Collaborate with teams: Work closely with other departments, such as sales, shipping, and technical support, to enhance the customer experience.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; a degree in a related field is a plus.
  • Strong communication skills, both written and verbal.
  • Proven experience in a customer service role.
  • Ability to handle multiple tasks and work under pressure.
  • Proficiency in using customer service software (CRM systems).
  • Ability to work independently in a remote setting with minimal supervision.
  • Empathy, patience, and a positive attitude in dealing with customer issues.
Benefits
Medical Insurance
The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement
The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided
Under this arrangement, the employee is provided with an annual opt out payment.

Vision and Prescription
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.

Dental Coverage
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.  
 We are seeking a highly motivated and personable Customer Service Representative to join our team. As a remote Customer Service Rep, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional support through various communication channels including phone, email, and chat. Your primary role will be to ensure customer satisfaction by delivering timely, accurate, and helpful information while maintaining a positive, professional attitude. 
Key Responsibilities
  • Respond to customer inquiries: Handle customer questions, complaints, and requests promptly through phone, email, and live chat.
  • Resolve issues efficiently: Troubleshoot and resolve customer concerns by coordinating with other departments if needed.
  • Maintain customer records: Accurately document interactions, solutions, and follow-up activities in the company's CRM system.
  • Provide product/service information: Deliver detailed information on company products or services, helping customers make informed decisions.
  • Process orders and returns: Assist customers with placing orders, returns, or exchanges in line with company policies.
  • Follow up on unresolved issues: Ensure that unresolved issues are escalated and addressed promptly.
  • Ensure customer satisfaction: Exceed customer expectations by providing excellent service and fostering long-term loyalty.
  • Meet performance goals: Achieve individual and team KPIs related to response times, customer satisfaction ratings, and issue resolution times.
  • Collaborate with teams: Work closely with other departments, such as sales, shipping, and technical support, to enhance the customer experience.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; a degree in a related field is a plus.
  • Strong communication skills, both written and verbal.
  • Proven experience in a customer service role.
  • Ability to handle multiple tasks and work under pressure.
  • Proficiency in using customer service software (CRM systems).
  • Ability to work independently in a remote setting with minimal supervision.
  • Empathy, patience, and a positive attitude in dealing with customer issues.
Benefits
Medical Insurance
The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement
The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided
Under this arrangement, the employee is provided with an annual opt out payment.

Vision and Prescription
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.

Dental Coverage
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.  
Back to blog

About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.