[Remote] Trainer, Blink Customer Service , Learning Experience Team

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Note: The job is a remote job and is open to candidates in USA. Amazon is seeking an experienced facilitator for their Learning Experience Team to deliver exceptional training experiences for remote customer service associates. The role involves training delivery, certification of third-party trainers, and continuous improvement of training programs to maintain high standards in customer service quality.


Responsibilities

  • Facilitate engaging, interactive training sessions for remote customer service associates
  • Deliver customized training programs that align with Blink's operational processes and customer service excellence standards
  • Adapt training approaches to meet diverse learning styles and needs
  • Maintain expert-level knowledge of Blink's systems, processes, and procedures
  • Certify and quality-assure trainers across third-party sites to ensure consistent training delivery
  • Conduct train-the-trainer sessions and provide ongoing coaching support
  • Monitor and evaluate third-party trainer performance against established standards
  • Provide feedback and development plans to improve trainer effectiveness
  • Serve as a trusted resource and mentor for trainees and fellow trainers
  • Identify training gaps and recommend program enhancements
  • Contribute to curriculum development and training material updates
  • Stay current on adult learning principles and innovative training methodologies

Skills

  • Experience in facilitating, or experience with Learning & Development and course facilitation or an equivalent professional qualification
  • Proven track record delivering virtual training programs
  • Strong understanding of adult learning principles and instructional best practices
  • Excellent communication and presentation skills
  • Proficiency with virtual training platforms and learning management systems
  • Ability to assess learner performance and provide constructive feedback
  • Experience training customer service or operations teams
  • Train-the-trainer certification or experience
  • Familiarity with Blink or technical troubleshooting
  • Experience working with third-party vendor partners

Benefits

  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • Paid time off
  • Parental leave

Company Overview

  • Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://amazon.com.

  • Company H1B Sponsorship

  • Amazon has a track record of offering H1B sponsorships, with 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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    About United Kingdom

    The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

    Common Interview Questions

    • Tell me about yourself.
    • Walk me through your resume.
    • How did you hear about this position?
    • Why do you want to work at this company?
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    • What makes you unique?
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    • What would your first few months look like in this role?
    • What are your salary expectations?
    • What do you think we could do better or differently?
    • When can you start?
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    • Sell me this pen.
    • Is there anything else you’d like us to know?
    • Do you have any questions for us?

    Educational Qualification

    Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

    Document Required

    Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

    • Qualification certificate with mark sheets.
    • Passport size photographs.
    • Signature.

    How to Apply

    All the eligible candidates can apply for this job as mentioned below:

    • Read official notification carefully from the official website.
    • Read notification carefully before applying.
    • Fill the application form (link is given below).
    • Attach required documents and passport size photo with signature.
    • Then submit. Done.