[Remote] IT Servie Desk Analyst

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Note: The job is a remote job and is open to candidates in USA. EMR is a technology company seeking a Service Desk Analyst for a full-time remote role. The Service Desk Analyst will provide technical support to users, troubleshoot IT-related issues, and deliver outstanding customer service, while maintaining technical documentation and ensuring efficient system operations.


Responsibilities

  • Support the Service Desk operations with a strong focus on Joiners, Movers, and Leavers (JML)
  • Managed user access provisioning/de-provisioning, role changes, system permissions etc
  • Ensured compliance with policies, SLAs and ITIL best practices

Skills

  • 4-5 years of work experience
  • User account management (Joiners, Movers, Leavers)
  • Active Directory (create, modify, disable users & groups)
  • Microsoft 365 / Exchange (mailboxes, access)
  • Identity & Access Management (IAM) principles
  • Ticketing systems
  • Basic Windows OS & application support
  • Hardware & asset management (laptops, peripherals) life cycle
  • Clear communication (technical & non-technical users)
  • Attention to detail (critical for access control)
  • Time management & prioritisation
  • Customer service mindset
  • Problem-solving & troubleshooting
  • Ability to follow processes accurately
  • ITIL® 4 Foundation
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft 365 Fundamentals (MS-900)
  • Service Desk & Support Certifications
  • CompTIA A+
  • CompTIA ITF+
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
  • Microsoft Certified: Identity and Access Administrator Associate (SC-300)

Company Overview

  • For people to thrive, so must our planet. At EMR, we protect our planet by finding new ways to transform today’s materials into tomorrow’s. It was founded in 1994, and is headquartered in Warrington, Warrington, GBR, with a workforce of 1001-5000 employees. Its website is http://www.emrgroup.com/.

  • Company H1B Sponsorship

  • EMR has a track record of offering H1B sponsorships, with 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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    About United Kingdom

    The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

    Common Interview Questions

    • Tell me about yourself.
    • Walk me through your resume.
    • How did you hear about this position?
    • Why do you want to work at this company?
    • Why do you want this job?
    • Why should we hire you?
    • What can you bring to the company?
    • What are your greatest strengths?
    • What do you consider to be your weaknesses?
    • What is your greatest professional achievement?
    • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
    • Tell me about a time you demonstrated leadership skills.
    • What’s a time you disagreed with a decision that was made at work?
    • Tell me about a time you made a mistake.
    • Tell me about a time you failed.
    • Why are you leaving your current job?
    • Why were you fired?
    • Why was there a gap in your employment?
    • Can you explain why you changed career paths?
    • What’s your current salary?
    • What do you like least about your job?
    • What are you looking for in a new position?
    • What type of work environment do you prefer?
    • What’s your work style?
    • What’s your management style?
    • How would your boss and coworkers describe you?
    • How do you deal with pressure or stressful situations?
    • What do you like to do outside of work?
    • Are you planning on having children?
    • How do you stay organized?
    • How do you prioritize your work?
    • What are you passionate about?
    • What motivates you?
    • What are your pet peeves?
    • How do you like to be managed?
    • Do you consider yourself successful?
    • Where do you see yourself in five years?
    • How do you plan to achieve your career goals?
    • What are your career aspirations?
    • What’s your dream job?
    • What other companies are you interviewing with?
    • What makes you unique?
    • What should I know that’s not on your resume?
    • What would your first few months look like in this role?
    • What are your salary expectations?
    • What do you think we could do better or differently?
    • When can you start?
    • Are you willing to relocate?
    • How many tennis balls can you fit into a limousine?
    • If you were an animal, which one would you want to be?
    • Sell me this pen.
    • Is there anything else you’d like us to know?
    • Do you have any questions for us?

    Educational Qualification

    Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

    Document Required

    Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

    • Qualification certificate with mark sheets.
    • Passport size photographs.
    • Signature.

    How to Apply

    All the eligible candidates can apply for this job as mentioned below:

    • Read official notification carefully from the official website.
    • Read notification carefully before applying.
    • Fill the application form (link is given below).
    • Attach required documents and passport size photo with signature.
    • Then submit. Done.