BMC Helix Support / Technical Support Analyst-Remote

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Müller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.<br><br><strong>Key Responsibilities:<br><br></strong><ul><li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner</li><li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues</li><li>Assist in the onboarding and training of clients on Helix functionalities and best practices</li><li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use</li><li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions</li><li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients</li><li>Participate in continuous improvement initiatives to refine support processes and tools<br><br></li></ul><strong>Requirements<br><br></strong><strong>Requirements:<br><br></strong><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field</li><li>2-4 years of experience in technical support, preferably in a software or version control environment</li><li>Strong knowledge of Helix Core and experience with version control systems</li><li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users</li><li>Experience with scripting or automation tools to support troubleshooting efforts is a plus</li><li>Strong communication skills and ability to work well in a remote team environment</li><li>Customer-focused mindset with a commitment to providing exceptional support<br><br></li></ul><strong>Preferred Qualifications:<br><br></strong><ul><li>Experience with CI/CD processes and tools</li><li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies</li><li>Previous experience in a remote support role or IT service management</li><li>Relevant certifications in IT support or Helix administration are advantageous</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment<br><br></li></ul><strong>Benefits<br><br></strong>Why Join Us:<br><br>Opportunity to work with a talented and passionate team.<br><br>Competitive salary and benefits package.<br><br>Exciting projects and innovative work environment.

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Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
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  • Do you consider yourself successful?
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  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
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  • How many tennis balls can you fit into a limousine?
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  • Sell me this pen.
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Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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