Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Manager – Sales Service Delivery working onsite in Tempe, Arizona, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate managers to make sure they’re on track to meet goals and motivate their teams. You’ll work to find answers, resolve issues, provide feedback and know when to escalate to the next level of support while ensuring quality customer experience on every call. You’re instrumental in creating and maintaining a positive work environment.
You’ll report to the Director, Sales Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll
- Improve the key success metrics associated with goals. These include:
o Revenue Targets
o Customer Satisfaction Score
o Quality Goals
- Manage key client stakeholders
- Mentor managers to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
- Bring your time management and organizational skills to help support managers on their multiple, complex, on‐going tasks and projects
What You Bring to the Role
- At least 5 years of experience in pet insurance, property and casualty insurance support and sales, or related roles
- 3 years or more of call center, customer service industry or sales management experience
- Bachelor’s degree or equivalent
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- You lead by example and collaborate with your team, management, and clients to contribute to the overall success of your client program
- Understanding, interpreting, and manipulating data for reporting
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What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
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for more information.
The anticipated range is $70,000 - $90,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
Benefits:
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria
Skills:
Artificial Intelligence (AI), Career Development, Coaching, Consulting, Customer Experience, Customer Satisfaction, Customer Support/Service, Diversity, Insurance, Insurance Sales, Mentoring, Metrics, Organizational Skills, Problem Solving Skills, Property and Casualty Insurance, Sales, Sales Management, Sales Support, Service Delivery, Team Building, Telesales, Time Management, Training/Teaching, Workplace Issues
About the Company:
TTEC
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
Company Size:
10,000 employees or more
Industry:
Other/Not Classified
Founded:
0
Website:
