Scheduling Operations Associate (Part-Time Contract) (Remote)

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About Reverence:

Reverence is a technology company solving one of the hardest problems in healthcare how to get the right people, in the right place, at the right time in support of top-quality home-based care.

We provide technology and services that enable healthcare provider groups to significantly improve staffing operations.

Our mission-driven team brings significant front-line experience driving excellence in home-based care and improving workforce operations one of the gnarliest (and most interesting!) business challenges facing healthcare organizations.

About the Role:

The scheduling operations associate will work with home health care agencies and long-term care facilities to fill caregiver shifts and ensure that patients receive the assistance they need. The associate will coordinate with caregivers and customers to handle situations such as filling shifts with short notice (due to a call out), no shows, or lateness. The role requires working across multiple technology systems to ensure accurate record keeping, as well as working directly with caregivers and clients, so comfort with technology, a positive attitude, a friendly demeanor and willingness to problem-solve will be important in this role. We are looking for several people to fill part-time contract roles (anywhere from 20 to 40 hours per week) within the following open hours: 6 am- 2:30 am Eastern time (Saturday-Sunday); 6 am-4 pm Eastern time (Monday-Friday); 4 pm-2:30 am Eastern time (Monday-Friday). We are prioritizing hiring people with availability 4 pm-8 pm Monday-Friday, 5 pm-2 am Monday-Friday, and Saturday and Sunday availability. Saturday and Sunday shifts are between 6 and 8 hours. This is a fully remote 6-month contract role.

What you'll do:

  • Interact directly with clients, caregivers and patients to handle client related matters including: staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints
  • Use technology to assign clients to the appropriate clinicians
  • Use a ZenDesk ticketing system to track ongoing cases and communication
  • Communicate with caregivers and patients regarding any updates or changes to their schedule
  • Utilize technology across multiple software systems (Google workspace and proprietary systems) to ensure the best service for all
  • Handle Patient Health Information (PHI)

We are looking for:

  • Some customer service experience - Be friendly, positive and solutions-oriented
  • Highly organized with attention to detail (i.e., able to follow clearly defined procedures)
  • Ability to quickly work in multiple technology platforms simultaneously
  • Proactive problem solver and able to handle difficult situations or customers as they arise
  • Effective communication skills with clients, patients, caregivers and families
  • Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus
  • 1-2 years customer service, hospitality or retail experience preferred
  • Fluency in Spanish is a plus
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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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