Remote - Customer Support Specialist (English Speaking, EU Time zone)

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<p><span style="font-family: georgia, palatino; font-size: 16px">Welcome to <span style="font-weight: bold">Torrero </span>- all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.</span></p> <p><br></p> <p><span style="text-decoration: underline"><span style="font-family: georgia, palatino; font-size: 16px">About the role:</span></span></p> <p><span style="font-family: georgia, palatino; font-size: 16px">We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.</span></p> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px">If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.</span></p> <p><br></p> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">You will be doing:</span></p> <ul> <li><span style="font-family: georgia, palatino; font-size: 16px">Answer to incoming requests from customers via live chat</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Identify customer needs and help customers use specific features</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Analyze and reporting product malfunctions</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Follow up with customers to ensure their basic technical and product related issues are resolved</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Gather customer feedback and share with our Product, Sales and Marketing teams</span></li> </ul> <p><br></p> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">Your expertise to meet the requirement:</span></p> <ul> <li><span style="font-family: georgia, palatino; font-size: 16px">You should be proficient in English language</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You must have work experience in support</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You must have excellent communication skills</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You should have strong teamwork skills</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You should have excellent PC skills</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You must have high attention to details</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">You should have multi-tasking abilities</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">You must be flexible to work in different shift schedules (day & evening & night) and on weekends</span></li> </ul> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">We appreciate:</span></p> <ul> <li><span style="font-family: georgia, palatino; font-size: 16px">Ability to quickly and efficiently solve tasks</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Independence, responsibility, initiative, and keep attention to detail</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">A flexible and systematic approach to solving complex problems</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Experience in sports betting/gambling industry is a plus</span><br></li> </ul> <p><br></p> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">We offer:</span></p> <ul> <li><span style="font-family: georgia, palatino; font-size: 16px">Competitive salary</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Amicable work environment and supportive team members</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Full-time remote opportunity</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Real career opportunities and professional growth</span><br></li> <li><span style="font-family: georgia, palatino; font-size: 16px">The great team across the world</span></li> </ul> <p><br></p> <p><br></p> <p><span style="font-family: georgia, palatino; font-size: 16px; font-weight: bold">Hiring Stages:</span></p> <ul> <li><span style="font-family: georgia, palatino; font-size: 16px">Online Assessment</span></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Introductory Call</span><br></li> <li><span style="font-family: georgia, palatino; font-size: 16px">Hiring Manager Round</span></li> </ul>

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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