This is an interview position.
Verifies import information, requests clearance instructions and broker designation. Responsible for performing duties related to the processing of import paperwork, including resolution, tracing and tracking of problem shipments and; updating and recording of shipment status to ensure the customer receives the best experience we can offer. Provides accurate information and assistance to customers requiring international shipment information.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Educational Requirements
Post Secondary:
- Canadian High school/ GED equivalentProfessional accreditation/certification:
- None
Minimum number of years required for entry to this job
- FedEx - 6 months (Preferred) Amount of time required to learn or adjust to the job
- Six months
Technical Skill Requirements
Solid knowledge of the following:
- Knowledge of FedEx Operations preferred
- Knowledge of Canadian Customs Import and Export regulations preferred
- Must be able to operate in a PC windows environment and achieve minimum thresholds on testing and training
- Excel Basic (preferred)
Must have the ability to lift 70 lbs and maneuver any package weighing up to 150 lbs with the appropriate equipment if position is located at the following ports: YQG, YOW, YEG, YWG, YYC, YMX.
- Occasional driving may be required, as such, a valid driver's licence and good driving record is required if position is located at the following ports: YQG, YOW, YEG, YWG, YYC, YMX.
- If this incumbent resides in the province of Quebec, you must be bilingual (French and English).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Educational Requirements
Post Secondary:
- Canadian High school/ GED equivalentProfessional accreditation/certification:
- None
Minimum number of years required for entry to this job
- FedEx - 6 months (Preferred) Amount of time required to learn or adjust to the job
- Six months
Technical Skill Requirements
Solid knowledge of the following:
- Knowledge of FedEx Operations preferred
- Knowledge of Canadian Customs Import and Export regulations preferred
- Must be able to operate in a PC windows environment and achieve minimum thresholds on testing and training
- Excel Basic (preferred)
Must have the ability to lift 70 lbs and maneuver any package weighing up to 150 lbs with the appropriate equipment if position is located at the following ports: YQG, YOW, YEG, YWG, YYC, YMX.
- Occasional driving may be required, as such, a valid driver's licence and good driving record is required if position is located at the following ports: YQG, YOW, YEG, YWG, YYC, YMX.
- If this incumbent resides in the province of Quebec, you must be bilingual (French and English).
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: Note: This is a day shift position. Posting closes on Feb 26, 2026.
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
