Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the Role
Charlie Health is looking for a dynamic individual to support our clinical team with scheduling & attendance, data collection, technology issues, and project based tasks. This candidate will play a critical role in maintaining the efficiency of our clinical team to deliver the best possible care to our clients.
Responsibilities
- Open groups and ensure technical setup for day's expected clients
Virtual interaction with clients
- - welcoming them to group, answering questions
- Facilitates client and group facilitator virtual entry during treatment session
- Monitors group attendance and helps to contact any absent clients
- Verifies and publishes group attendance for all days and times of treatment
- Effectively communicates client absences, technological difficulties, or clinical concerns with relevant team members, clients, and families
- Provides clients and families with calendar invitations and text reminders to treatment sessions
- Track and monitor alumni or family groups as needed
- Administer surveys
- Other duties as assigned
Requirements
- W2 part-time role
- Must be available for 10 hours/week minimum
- Clinical Administrators must have availability:
- Monday - Thursday from 3-8pm MT (highly preferred) or
- Monday - Thursday from 10-2pm MT
- Friday/Saturday availability highly preferred
- Work authorized in the United States and native or bilingual English proficiency
- Have access to reliable technology resources & WiFi to work in a remote setting
- Previous expertise working with a wide range of ages, including children, teens, young adults, and adults clients in both individual and group settings is highly preferred
- High attention to detail and ability to work independently and efficiently
- Proficiency with cloud-based communication and software–Slack, Dropbox, Gmail, Zoom, Google Drive, EMR
- Limited proficiency in Microsoft Office–Excel, or Google Sheets
Benefits
- Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Please note that this role is not available to candidates in Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, or Washington, DC. #LI-REMOTE
Additional Information
The expected pay for this role will be $20.00 per hour.
Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don't give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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