UK Job
Customer Service Representative at Flipkart ( Multiple Location ) - The EliteJob
Customer Service Representative at Flipkart ( Multiple Location ) - The EliteJob
Job Description
At Flipkart, we believe in redefining the shopping experience for our customers. As UK's leading e-commerce marketplace, we connect millions of consumers with sellers across the country, offering a vast selection of products, convenient delivery options, and unmatched customer service. With our commitment to innovation and customer satisfaction, we've become a household name trusted by millions.
Position: Customer Service Representative
Company: Flipkart, Freshers Jobs - Customer Service
About Us: Flipkart, a subsidiary of Walmart Inc., is UK's leading online marketplace. With a customer-centric approach, we aim to provide top-notch service to our users and foster a culture of continuous improvement. As a Customer Service Representative at Flipkart, you'll play a pivotal role in ensuring our customers receive the best support and assistance throughout their shopping journey.
Job Summary: We are seeking enthusiastic and dedicated individuals to join our Customer Service team. As a Customer Service Representative, you will be the frontline ambassador of Flipkart, providing exceptional support to our valued customers. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a seamless shopping experience.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a courteous and timely manner.
Identify and assess customers' needs to achieve satisfaction, going the extra mile to exceed expectations.
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
Handle customer complaints, provide appropriate solutions, and alternatives within company guidelines, and follow up to ensure resolution.
Keep accurate records of customer interactions and transactions.
Ensure customer satisfaction and provide professional customer support.
Required Skills:
Excellent communication skills in English (spoken and written).
Strong problem-solving and decision-making abilities.
Empathy and a customer-centric approach to handling inquiries and complaints.
Ability to work in a fast-paced environment and adapt to changing priorities.
Basic computer proficiency.
Previous customer service experience is a plus but not mandatory.
Why Join Us:
Opportunity to work with one of UK's most renowned e-commerce companies.
Competitive salary and benefits.
Extensive training and career development opportunities.
A dynamic and inclusive work environment.
Chance to be a part of a passionate team dedicated to customer satisfaction.
If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we would love to have you on board at Flipkart. Join us in redefining the way UK shops!
To apply, please submit your resume and a cover letter highlighting your relevant skills and experience. We look forward to welcoming you to our Flipkart family!
About United Kingdom
The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.
Common Interview Questions
- Tell me about yourself.
- Walk me through your resume.
- How did you hear about this position?
- Why do you want to work at this company?
- Why do you want this job?
- Why should we hire you?
- What can you bring to the company?
- What are your greatest strengths?
- What do you consider to be your weaknesses?
- What is your greatest professional achievement?
- Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
- Tell me about a time you demonstrated leadership skills.
- What’s a time you disagreed with a decision that was made at work?
- Tell me about a time you made a mistake.
- Tell me about a time you failed.
- Why are you leaving your current job?
- Why were you fired?
- Why was there a gap in your employment?
- Can you explain why you changed career paths?
- What’s your current salary?
- What do you like least about your job?
- What are you looking for in a new position?
- What type of work environment do you prefer?
- What’s your work style?
- What’s your management style?
- How would your boss and coworkers describe you?
- How do you deal with pressure or stressful situations?
- What do you like to do outside of work?
- Are you planning on having children?
- How do you stay organized?
- How do you prioritize your work?
- What are you passionate about?
- What motivates you?
- What are your pet peeves?
- How do you like to be managed?
- Do you consider yourself successful?
- Where do you see yourself in five years?
- How do you plan to achieve your career goals?
- What are your career aspirations?
- What’s your dream job?
- What other companies are you interviewing with?
- What makes you unique?
- What should I know that’s not on your resume?
- What would your first few months look like in this role?
- What are your salary expectations?
- What do you think we could do better or differently?
- When can you start?
- Are you willing to relocate?
- How many tennis balls can you fit into a limousine?
- If you were an animal, which one would you want to be?
- Sell me this pen.
- Is there anything else you’d like us to know?
- Do you have any questions for us?
Educational Qualification
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required
Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.
- Qualification certificate with mark sheets.
- Passport size photographs.
- Signature.
How to Apply
All the eligible candidates can apply for this job as mentioned below:
- Read official notification carefully from the official website.
- Read notification carefully before applying.
- Fill the application form (link is given below).
- Attach required documents and passport size photo with signature.
- Then submit. Done.
