UK Job
Fully Remote Customer Service Representative - The EliteJob
Fully Remote Customer Service Representative - The EliteJob
Job Description
Infosys, a global leader in consulting, technology, and outsourcing solutions, is at the forefront of innovation and digital transformation. With a commitment to delivering excellence, Infosys empowers businesses to navigate the complex landscape of technology and drive success in a rapidly evolving world.
Job Description:
Are you passionate about delivering exceptional customer service? Do you thrive in a remote work environment? Infosys is seeking dedicated individuals to join our team as Fully Remote Customer Service Representatives. As a key player in our customer service division, you will play a pivotal role in ensuring customer satisfaction and building lasting relationships.
Responsibilities:
Customer Interaction: Engage with customers via various communication channels, including phone, email, and chat, to address inquiries, resolve issues, and provide outstanding service.
Problem Resolution: Identify and troubleshoot customer concerns, offering timely and effective solutions to ensure a positive customer experience.
Product Knowledge: Stay informed about Infosys products and services to provide accurate information and enhance the customer understanding.
Documentation: Maintain detailed records of customer interactions, feedback, and resolutions to contribute to continuous improvement efforts.
Collaboration: Work closely with cross-functional teams to escalate and resolve complex customer issues, fostering a collaborative and supportive work environment.
Required Skills:
Communication Skills: Exceptional verbal and written communication skills to effectively interact with customers and internal teams.
Empathy: Demonstrate empathy and understanding towards customer needs, ensuring a personalized and empathetic approach.
Problem-Solving: Strong analytical and problem-solving abilities to address customer concerns and find effective resolutions.
Adaptability: Thrive in a remote work setting, showcasing adaptability and self-motivation to excel in a virtual environment.
Technical Proficiency: Familiarity with relevant software applications and the ability to quickly learn and navigate new technologies.
Qualifications:
Previous customer service experience is preferred.
High school diploma or equivalent.
How to Apply:
If you are passionate about delivering exceptional customer service and thrive in a remote work environment, we invite you to apply for the Fully Remote Customer Service Representative position at Infosys. Please submit your resume and cover letter detailing your relevant experience to us.
Infosys is an equal opportunity employer, committed to diversity and inclusion in the workplace. We encourage applications from candidates of all backgrounds and experiences.
Join Infosys and be part of a dynamic team that values innovation, excellence, and customer-centricity!
About United Kingdom
The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.
Common Interview Questions
- Tell me about yourself.
- Walk me through your resume.
- How did you hear about this position?
- Why do you want to work at this company?
- Why do you want this job?
- Why should we hire you?
- What can you bring to the company?
- What are your greatest strengths?
- What do you consider to be your weaknesses?
- What is your greatest professional achievement?
- Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
- Tell me about a time you demonstrated leadership skills.
- What’s a time you disagreed with a decision that was made at work?
- Tell me about a time you made a mistake.
- Tell me about a time you failed.
- Why are you leaving your current job?
- Why were you fired?
- Why was there a gap in your employment?
- Can you explain why you changed career paths?
- What’s your current salary?
- What do you like least about your job?
- What are you looking for in a new position?
- What type of work environment do you prefer?
- What’s your work style?
- What’s your management style?
- How would your boss and coworkers describe you?
- How do you deal with pressure or stressful situations?
- What do you like to do outside of work?
- Are you planning on having children?
- How do you stay organized?
- How do you prioritize your work?
- What are you passionate about?
- What motivates you?
- What are your pet peeves?
- How do you like to be managed?
- Do you consider yourself successful?
- Where do you see yourself in five years?
- How do you plan to achieve your career goals?
- What are your career aspirations?
- What’s your dream job?
- What other companies are you interviewing with?
- What makes you unique?
- What should I know that’s not on your resume?
- What would your first few months look like in this role?
- What are your salary expectations?
- What do you think we could do better or differently?
- When can you start?
- Are you willing to relocate?
- How many tennis balls can you fit into a limousine?
- If you were an animal, which one would you want to be?
- Sell me this pen.
- Is there anything else you’d like us to know?
- Do you have any questions for us?
Educational Qualification
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required
Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.
- Qualification certificate with mark sheets.
- Passport size photographs.
- Signature.
How to Apply
All the eligible candidates can apply for this job as mentioned below:
- Read official notification carefully from the official website.
- Read notification carefully before applying.
- Fill the application form (link is given below).
- Attach required documents and passport size photo with signature.
- Then submit. Done.
