UK Job
Customer Service Representative - Remote - The EliteJob
Customer Service Representative - Remote - The EliteJob
Job Description
Are you passionate about making a difference in people lives? Do you thrive in a remote work environment, providing exceptional customer service? If so, Cigna invites you to join our team as a Customer Service Representative.
Responsibilities:
Customer Support:
Respond promptly to customer inquiries, demonstrating empathy and professionalism.
Provide accurate information regarding Cigna products and services.
Assist customers in navigating various healthcare processes.
Problem Resolution:
Identify and resolve customer issues effectively and efficiently.
Collaborate with internal teams to ensure timely resolution of complex problems.
Communication:
Communicate with customers through various channels, including phone, email, and chat.
Clearly and concisely convey information to customers, ensuring a positive interaction.
Documentation:
Maintain accurate and detailed records of customer interactions.
Update customer information in the database.
Required Skills:
Communication Skills:
Excellent verbal and written communication skills.
Ability to articulate complex information in a clear and understandable manner.
Customer Focus:
Strong customer-centric mindset with a commitment to delivering exceptional service.
Patience and empathy in addressing customer needs and concerns.
Problem-Solving:
Proven ability to analyze and resolve customer issues effectively.
Critical thinking skills to navigate and solve complex problems.
Adaptability:
Comfortable working in a remote environment.
Flexibility to adapt to changing processes and procedures.
Technical Proficiency:
Familiarity with customer service software, databases, and tools.
Basic knowledge of healthcare terminology is a plus.
How to Apply: If you are ready to contribute to a company dedicated to improving global health and well-being, please submit your resume and a cover letter detailing your relevant experience. Join Cigna in making a positive impact on healthcare around the world.
Cigna is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
About United Kingdom
The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.
Common Interview Questions
- Tell me about yourself.
- Walk me through your resume.
- How did you hear about this position?
- Why do you want to work at this company?
- Why do you want this job?
- Why should we hire you?
- What can you bring to the company?
- What are your greatest strengths?
- What do you consider to be your weaknesses?
- What is your greatest professional achievement?
- Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
- Tell me about a time you demonstrated leadership skills.
- What’s a time you disagreed with a decision that was made at work?
- Tell me about a time you made a mistake.
- Tell me about a time you failed.
- Why are you leaving your current job?
- Why were you fired?
- Why was there a gap in your employment?
- Can you explain why you changed career paths?
- What’s your current salary?
- What do you like least about your job?
- What are you looking for in a new position?
- What type of work environment do you prefer?
- What’s your work style?
- What’s your management style?
- How would your boss and coworkers describe you?
- How do you deal with pressure or stressful situations?
- What do you like to do outside of work?
- Are you planning on having children?
- How do you stay organized?
- How do you prioritize your work?
- What are you passionate about?
- What motivates you?
- What are your pet peeves?
- How do you like to be managed?
- Do you consider yourself successful?
- Where do you see yourself in five years?
- How do you plan to achieve your career goals?
- What are your career aspirations?
- What’s your dream job?
- What other companies are you interviewing with?
- What makes you unique?
- What should I know that’s not on your resume?
- What would your first few months look like in this role?
- What are your salary expectations?
- What do you think we could do better or differently?
- When can you start?
- Are you willing to relocate?
- How many tennis balls can you fit into a limousine?
- If you were an animal, which one would you want to be?
- Sell me this pen.
- Is there anything else you’d like us to know?
- Do you have any questions for us?
Educational Qualification
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required
Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.
- Qualification certificate with mark sheets.
- Passport size photographs.
- Signature.
How to Apply
All the eligible candidates can apply for this job as mentioned below:
- Read official notification carefully from the official website.
- Read notification carefully before applying.
- Fill the application form (link is given below).
- Attach required documents and passport size photo with signature.
- Then submit. Done.
