UK Job
Customer Service Representative - Remote - The EliteJob
Customer Service Representative - Remote - The EliteJob
Job Description
At Cigna, we are dedicated to improving the health, well-being, and peace of mind of those we serve. As a global health service company with a rich history, Cigna is committed to delivering exceptional customer experiences and ensuring access to high-quality healthcare services. Join our team as a Customer Service Representative - Remote, and play a pivotal role in making a positive impact on people lives.
Job Title: Customer Service Representative - Remote
Company: Cigna
Position Type: Remote
About Cigna:Cigna is a leading global health service company, dedicated to helping people live healthier lives through access to affordable healthcare and related services. With a presence in over 30 countries and more than 170 million customer relationships worldwide, Cigna is at the forefront of innovation in the healthcare industry. We believe that the health of individuals, families, and communities is closely tied to financial security and overall well-being. Join us in our mission to improve the health, well-being, and peace of mind of those we serve.
Job Overview:As a Customer Service Representative at Cigna, you will be an integral part of our commitment to delivering outstanding customer experiences. You will have the opportunity to work remotely, providing exceptional service and support to our valued customers. If you are passionate about helping others, enjoy problem-solving, and thrive in a dynamic work environment, we encourage you to apply.
Key Responsibilities:
Respond to customer inquiries promptly and professionally via phone, email, or chat.
Assist customers in navigating healthcare benefits, insurance plans, and coverage options.
Resolve customer issues and concerns efficiently, ensuring a high level of customer satisfaction.
Educate customers on Cigna products and services.
Collaborate with cross-functional teams to address complex customer needs.
Maintain accurate customer records and documentation.
Required Skills and Qualifications:
Excellent communication skills, both written and verbal, in English.
Strong customer service orientation with a passion for helping others.
Ability to adapt to changing priorities and handle high call volumes.
Proficient computer skills and the ability to navigate multiple software applications.
Detail-oriented with strong problem-solving skills.
Previous customer service experience is a plus but not required.
Why Cigna:
Competitive compensation and benefits package.
Opportunities for career growth and development.
A diverse and inclusive work environment.
Remote work flexibility.
Comprehensive training and ongoing support.
Join Our Team:If you are looking for a meaningful career where you can make a difference in people lives, Cigna is the place for you. Apply today to become a part of our dedicated team of Customer Service Representatives and help us continue our mission of improving health, well-being, and peace of mind for all.
Cigna is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
About United Kingdom
The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.
Common Interview Questions
- Tell me about yourself.
- Walk me through your resume.
- How did you hear about this position?
- Why do you want to work at this company?
- Why do you want this job?
- Why should we hire you?
- What can you bring to the company?
- What are your greatest strengths?
- What do you consider to be your weaknesses?
- What is your greatest professional achievement?
- Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
- Tell me about a time you demonstrated leadership skills.
- What’s a time you disagreed with a decision that was made at work?
- Tell me about a time you made a mistake.
- Tell me about a time you failed.
- Why are you leaving your current job?
- Why were you fired?
- Why was there a gap in your employment?
- Can you explain why you changed career paths?
- What’s your current salary?
- What do you like least about your job?
- What are you looking for in a new position?
- What type of work environment do you prefer?
- What’s your work style?
- What’s your management style?
- How would your boss and coworkers describe you?
- How do you deal with pressure or stressful situations?
- What do you like to do outside of work?
- Are you planning on having children?
- How do you stay organized?
- How do you prioritize your work?
- What are you passionate about?
- What motivates you?
- What are your pet peeves?
- How do you like to be managed?
- Do you consider yourself successful?
- Where do you see yourself in five years?
- How do you plan to achieve your career goals?
- What are your career aspirations?
- What’s your dream job?
- What other companies are you interviewing with?
- What makes you unique?
- What should I know that’s not on your resume?
- What would your first few months look like in this role?
- What are your salary expectations?
- What do you think we could do better or differently?
- When can you start?
- Are you willing to relocate?
- How many tennis balls can you fit into a limousine?
- If you were an animal, which one would you want to be?
- Sell me this pen.
- Is there anything else you’d like us to know?
- Do you have any questions for us?
Educational Qualification
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required
Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.
- Qualification certificate with mark sheets.
- Passport size photographs.
- Signature.
How to Apply
All the eligible candidates can apply for this job as mentioned below:
- Read official notification carefully from the official website.
- Read notification carefully before applying.
- Fill the application form (link is given below).
- Attach required documents and passport size photo with signature.
- Then submit. Done.
