UK Job
Customer Support Assistant/HelpDesk - The EliteJob
Customer Support Assistant/HelpDesk - The EliteJob
Job Description
Welcome to Teleperformance, a global leader in customer experience management. With a presence in over 80 countries, Teleperformance is dedicated to delivering outstanding customer support and innovative solutions. As a Customer Support Assistant/HelpDesk professional at Teleperformance, you will be part of a dynamic team committed to excellence and customer satisfaction.
Position: Customer Support Assistant/HelpDesk
Job Summary
We are seeking a motivated and customer-focused individual to join our team as a Customer Support Assistant/HelpDesk. In this role, you will play a crucial part in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and providing efficient support across various channels.
Key Responsibilities
Respond to customer inquiries promptly and professionally via phone, email, and chat.
Provide accurate information and guidance to customers regarding products or services.
Troubleshoot and resolve customer issues in a timely manner.
Collaborate with cross-functional teams to ensure effective problem resolution.
Document and track customer interactions in the CRM system.
Continuously strive for process improvement to enhance overall customer satisfaction.
Required Skills
To excel in this role, you should possess the following skills:
Customer Focus: Demonstrate a commitment to delivering outstanding customer service.
Communication Skills: Strong verbal and written communication skills.
Problem-Solving: Ability to analyze situations and provide effective solutions.
Team Collaboration: Work collaboratively with team members and other departments.
Adaptability: Ability to adapt to a fast-paced and evolving work environment.
How to Apply
If you are passionate about customer service and thrive in a dynamic environment, we invite you to apply for the Customer Support Assistant/HelpDesk position at Teleperformance. Please submit your resume and cover letter through our official careers page.
Join us at Teleperformance and be part of a global team dedicated to shaping exceptional customer experiences!
About United Kingdom
The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.
Common Interview Questions
- Tell me about yourself.
- Walk me through your resume.
- How did you hear about this position?
- Why do you want to work at this company?
- Why do you want this job?
- Why should we hire you?
- What can you bring to the company?
- What are your greatest strengths?
- What do you consider to be your weaknesses?
- What is your greatest professional achievement?
- Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
- Tell me about a time you demonstrated leadership skills.
- What’s a time you disagreed with a decision that was made at work?
- Tell me about a time you made a mistake.
- Tell me about a time you failed.
- Why are you leaving your current job?
- Why were you fired?
- Why was there a gap in your employment?
- Can you explain why you changed career paths?
- What’s your current salary?
- What do you like least about your job?
- What are you looking for in a new position?
- What type of work environment do you prefer?
- What’s your work style?
- What’s your management style?
- How would your boss and coworkers describe you?
- How do you deal with pressure or stressful situations?
- What do you like to do outside of work?
- Are you planning on having children?
- How do you stay organized?
- How do you prioritize your work?
- What are you passionate about?
- What motivates you?
- What are your pet peeves?
- How do you like to be managed?
- Do you consider yourself successful?
- Where do you see yourself in five years?
- How do you plan to achieve your career goals?
- What are your career aspirations?
- What’s your dream job?
- What other companies are you interviewing with?
- What makes you unique?
- What should I know that’s not on your resume?
- What would your first few months look like in this role?
- What are your salary expectations?
- What do you think we could do better or differently?
- When can you start?
- Are you willing to relocate?
- How many tennis balls can you fit into a limousine?
- If you were an animal, which one would you want to be?
- Sell me this pen.
- Is there anything else you’d like us to know?
- Do you have any questions for us?
Educational Qualification
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required
Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.
- Qualification certificate with mark sheets.
- Passport size photographs.
- Signature.
How to Apply
All the eligible candidates can apply for this job as mentioned below:
- Read official notification carefully from the official website.
- Read notification carefully before applying.
- Fill the application form (link is given below).
- Attach required documents and passport size photo with signature.
- Then submit. Done.
