UK Job
Customer Service Representative - Remote - The EliteJob
Customer Service Representative - Remote - The EliteJob
Job Description
Do you believe that all it takes is a little communication and a smile to solve most problems?
Are you passionate about introducing solutions to clients they have not even been aware of?
Are you ready to grow your career and work for a company that you believe in?
Three times yes? Then we need to meet you!
United West is looking for a Customer Service Representative to proactively support and provide direct customer service strategies for our renowned clients. As the Customer Service Representative, you will fuel the client excitement as their direct point of contact. We need someone in this role who has successfully built, coordinated, and executed client projects from inception to completion. Our ideal candidate has a hunter-mentality and is not afraid to roll their sleeves up.
What You Will Accomplish Every Day:
Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team
What You Bring to the Role:
High school diploma or equivalent.
1 years of experience working in the business-sphere in a client-facing role
Team player able to work effectively and collaboratively to meet goals and client deadlines
Exceptional student mentality with the ability to think on your feet and make educated and responsible decisions quickly
Thrive in a fast-paced, entrepreneurial environment
Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team
About United Kingdom
The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.
Common Interview Questions
- Tell me about yourself.
- Walk me through your resume.
- How did you hear about this position?
- Why do you want to work at this company?
- Why do you want this job?
- Why should we hire you?
- What can you bring to the company?
- What are your greatest strengths?
- What do you consider to be your weaknesses?
- What is your greatest professional achievement?
- Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
- Tell me about a time you demonstrated leadership skills.
- What’s a time you disagreed with a decision that was made at work?
- Tell me about a time you made a mistake.
- Tell me about a time you failed.
- Why are you leaving your current job?
- Why were you fired?
- Why was there a gap in your employment?
- Can you explain why you changed career paths?
- What’s your current salary?
- What do you like least about your job?
- What are you looking for in a new position?
- What type of work environment do you prefer?
- What’s your work style?
- What’s your management style?
- How would your boss and coworkers describe you?
- How do you deal with pressure or stressful situations?
- What do you like to do outside of work?
- Are you planning on having children?
- How do you stay organized?
- How do you prioritize your work?
- What are you passionate about?
- What motivates you?
- What are your pet peeves?
- How do you like to be managed?
- Do you consider yourself successful?
- Where do you see yourself in five years?
- How do you plan to achieve your career goals?
- What are your career aspirations?
- What’s your dream job?
- What other companies are you interviewing with?
- What makes you unique?
- What should I know that’s not on your resume?
- What would your first few months look like in this role?
- What are your salary expectations?
- What do you think we could do better or differently?
- When can you start?
- Are you willing to relocate?
- How many tennis balls can you fit into a limousine?
- If you were an animal, which one would you want to be?
- Sell me this pen.
- Is there anything else you’d like us to know?
- Do you have any questions for us?
Educational Qualification
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required
Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.
- Qualification certificate with mark sheets.
- Passport size photographs.
- Signature.
How to Apply
All the eligible candidates can apply for this job as mentioned below:
- Read official notification carefully from the official website.
- Read notification carefully before applying.
- Fill the application form (link is given below).
- Attach required documents and passport size photo with signature.
- Then submit. Done.
