UK Job
Customer Support Representative (Work from Home) - The EliteJob
Customer Support Representative (Work from Home) - The EliteJob
Job Description
Yelp is a leading online platform that connects people with great local businesses. With over 200 million reviews and ratings, Yelp helps people discover top-rated services and businesses in their area. As a Customer Support Representative at Yelp, you will play a crucial role in ensuring our users have the best experience when using our platform.
Job Summary: We are seeking a dedicated and customer-focused individual to join our remote Customer Support team at Yelp. As a Customer Support Representative, you will be the first point of contact for our valued users, providing assistance and ensuring their inquiries are addressed promptly and professionally.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a friendly and timely manner.
Resolve customer issues, complaints, and concerns effectively while maintaining a high level of customer satisfaction.
Provide product information, technical support, and guidance on using Yelp platform.
Collaborate with other team members to solve complex customer issues and ensure a seamless user experience.
Document and manage customer interactions in our CRM system.
Stay updated on Yelp policies and services to provide accurate information to customers.
Continuously seek ways to improve customer support processes and contribute to a positive work environment.
Qualifications:
Excellent communication skills, both written and verbal.
A passion for helping and connecting with customers.
Strong problem-solving and critical-thinking abilities.
Proficiency in computer usage and the ability to learn new software quickly.
Previous customer service experience is a plus.
Ability to work independently and as part of a remote team.
Working Conditions:
This is a remote position, allowing you to work from the comfort of your home.
A computer and high-speed internet connection are required.
Why Yelp?
Join a dynamic and diverse team committed to delivering exceptional customer support.
Opportunities for career growth and development within the organization.
Competitive compensation and benefits package.
Contribute to a company that values both its employees and customers.
If you are passionate about providing top-notch customer support and are excited about working from home with a reputable company, we encourage you to apply today. Become a part of the Yelp team and help us connect people with great local businesses.
Yelp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Please send your resume and cover letter to Yelp Careers to apply for this position.
About United Kingdom
The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.
Common Interview Questions
- Tell me about yourself.
- Walk me through your resume.
- How did you hear about this position?
- Why do you want to work at this company?
- Why do you want this job?
- Why should we hire you?
- What can you bring to the company?
- What are your greatest strengths?
- What do you consider to be your weaknesses?
- What is your greatest professional achievement?
- Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
- Tell me about a time you demonstrated leadership skills.
- What’s a time you disagreed with a decision that was made at work?
- Tell me about a time you made a mistake.
- Tell me about a time you failed.
- Why are you leaving your current job?
- Why were you fired?
- Why was there a gap in your employment?
- Can you explain why you changed career paths?
- What’s your current salary?
- What do you like least about your job?
- What are you looking for in a new position?
- What type of work environment do you prefer?
- What’s your work style?
- What’s your management style?
- How would your boss and coworkers describe you?
- How do you deal with pressure or stressful situations?
- What do you like to do outside of work?
- Are you planning on having children?
- How do you stay organized?
- How do you prioritize your work?
- What are you passionate about?
- What motivates you?
- What are your pet peeves?
- How do you like to be managed?
- Do you consider yourself successful?
- Where do you see yourself in five years?
- How do you plan to achieve your career goals?
- What are your career aspirations?
- What’s your dream job?
- What other companies are you interviewing with?
- What makes you unique?
- What should I know that’s not on your resume?
- What would your first few months look like in this role?
- What are your salary expectations?
- What do you think we could do better or differently?
- When can you start?
- Are you willing to relocate?
- How many tennis balls can you fit into a limousine?
- If you were an animal, which one would you want to be?
- Sell me this pen.
- Is there anything else you’d like us to know?
- Do you have any questions for us?
Educational Qualification
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required
Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.
- Qualification certificate with mark sheets.
- Passport size photographs.
- Signature.
How to Apply
All the eligible candidates can apply for this job as mentioned below:
- Read official notification carefully from the official website.
- Read notification carefully before applying.
- Fill the application form (link is given below).
- Attach required documents and passport size photo with signature.
- Then submit. Done.
