Remote Chat Support Agent - No Experience Needed (/7 Shifts)

Other Jobs To Apply

Job Summary:

Progressive Technology is looking for dynamic, friendly, and driven individuals to join our team as Remote Chat Support Agents. In this role, you will engage with customers through live chat to provide top-notch support and solutions for a variety of queries. Whether you are starting your career or looking for a flexible remote position, this is an excellent opportunity to gain experience in customer support. With no prior experience required, full training will be provided.

Key Responsibilities:

  • Customer Interaction: Respond promptly and professionally to customer inquiries via live chat, providing information, troubleshooting, and solving problems.
  • Support & Resolution: Assist customers in resolving issues related to our products or services by providing clear, actionable solutions.
  • Multitasking: Handle multiple chat conversations simultaneously, ensuring that all customers receive a timely and high-quality service.
  • Feedback Collection: Gather customer feedback to help improve our services and customer satisfaction.
  • Team Collaboration: Work closely with other team members to ensure customer issues are resolved quickly and efficiently.
  • Shift Flexibility: Participate in 24/7 rotating shifts, including weekends and holidays, ensuring continuous customer support.

Required Skills and Qualifications:

  • Communication Skills: Excellent written communication skills with the ability to provide clear, concise, and polite responses.
  • Problem Solving: Strong analytical skills to identify customer issues and provide effective solutions.
  • Tech-Savvy: Comfortable using various computer applications, including chat platforms and basic office software.
  • Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.
  • Adaptability: Willingness to learn new tools, systems, and processes quickly.
  • Detail-Oriented: Ability to handle customer queries with attention to detail while maintaining a high level of accuracy.
  • Positive Attitude: Friendly, patient, and professional demeanor with a commitment to delivering excellent customer service.

Experience:

  • No prior experience required. We welcome applicants from all backgrounds and provide comprehensive training to ensure your success in the role.
  • Previous customer service or chat support experience is a plus but not mandatory.

Working Hours:

  • This is a remote position with 24/7 shifts, including evenings, weekends, and holidays.
  • Shifts are flexible, and employees are expected to work according to the assigned schedule.
  • Full-time and part-time positions available, depending on preference and availability.

Knowledge, Skills, and Abilities:

  • Strong Communication Skills: The ability to communicate effectively and professionally in written form.
  • Problem-Solving Ability: Ability to think quickly and offer effective solutions to customer issues.
  • Technical Proficiency: Comfortable navigating various software and chat systems.
  • Customer-Centric: A passion for delivering exceptional customer service, focusing on the customers needs.
  • Self-Motivation: Able to work independently and stay focused without direct supervision.
  • Team Player: Ability to collaborate well with a diverse team.

Benefits:

  • Remote Work: Enjoy the flexibility of working from home, saving on commuting time and costs.
  • Comprehensive Training: Full training is provided to help you succeed and build your career in customer support.
  • Health & Wellness Benefits: Access to medical, dental, and vision plans (for eligible employees).
  • Paid Time Off (PTO): Generous vacation and sick leave policy to ensure you maintain a healthy work-life balance.
  • Career Development: Opportunities for career growth and advancement within the company.
  • Flexible Shifts: Work around your personal schedule with 24/7 rotating shifts.

Why Join Progressive Technology?

  • Inclusive Work Environment: Join a diverse, inclusive team that values every employees contribution.
  • Professional Development: We believe in helping our employees grow by offering opportunities for learning and career advancement.
  • Supportive Team Culture: Work in an environment where teamwork and collaboration are key to delivering outstanding customer support.
  • Work-Life Balance: With flexible hours and the ability to work remotely, you will be able to create a schedule that works for you.

How to Apply:

If you are passionate about providing excellent customer service and want to be part of a dynamic and growing team, we encourage you to apply! Please submit your resume and a brief cover letter detailing why you would be a great fit for the Remote Chat Support Agent role at Progressive Technology.

We look forward to hearing from you!

Back to blog

About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.