This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
If you are an RN and looking for a Telephonic role, this opportunity is for you! Read on to learn more.
How you’ll make a difference:
-
Take ownership of patient experience via telephone.
-
Provide telephonic education that includes disease and drug specific education to both patients and caregivers.
-
Follow clinical protocols and work within the nursing scope of practice and guidelines while assessing and documenting clinical data and intervention.
-
Be a coach to empower your patients to be at their best.
-
Focus on the overall well-being of your patients.
-
Work with the patient’s treating physician to inform them of any new symptoms and health-related matters.
-
Be part of an eco-system that supports and advocates for you.
-
Grow alongside your peers in a patient-centered environment.
-
Aid clinical departments with new hire training and mentoring.
-
Conduct peer-to-peer quality documentation checks to provide feedback to management.
Full time work from home – you MUST reside in a compact state.
Start Date: Monday, January 26, 2026
Shift for this role: 10:30 am to 7:00 pm CST Monday – Friday
Please note, the first 6 weeks of training will be varied and may start between 8am-11:30am EST depending on the week.
The primary responsibility of this role is to provide telephonic education to patients and caregivers following Clinical Protocols and working within the nursing scope of practice and guidelines. This opportunity allows you to improve the health and well-being of others, while giving them a sense of security.
Qualifications
-
Registered Nurse (RN) compact license required.
-
MUST reside in a compact state.
-
2 years or more of relevant experience with an RN License.
Requirements
-
The RN must have an active unencumbered license in the state that they reside and should have completed the NCLEX or a recognized state board exam.
-
The RN will be required to apply for or have a compact license as well as the ability, with no restrictions, to apply for additional single state licenses.
-
Maintaining all nursing licenses required for this role is a condition of employment, and the failure or inability to do so will result in termination of employment.
-
Must have taken Microbiology in order to obtain California licensure.
-
Knowledge and experience in the areas of Neurology / Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics.
-
Proficient in using Microsoft applications.
-
Minimum Internet speed: 5MBPS upload/2 MBPS download - Cable broadband or Fiber Optic.
-
Excellent phone etiquette.
Benefits
-
Internal Career Training Resources.
-
Tuition Assistance.
-
Medical, Prescription Drug, Dental, Vision and Life Insurance.
-
401K with Company Match.
-
Paid Time Off and Paid Holidays.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 33 - 56 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
