[Hiring] AVP, Service Ops - Vendor Management - Aetna @CVS Health

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Role Description

The AVP of Vendor Management for Aetna Service Operations provides strategic leadership and oversight of vendors and Business Process Outsourcing (BPO) partners delivering transactional services, professional services, and advanced business analytics.

  • Lead governance and performance management for a broad portfolio of major vendors and BPO partners operating across numerous locations worldwide.
  • Oversee development and delivery of business analytics services leveraging BI platforms (Tableau, Power BI, Qlik) and predictive modeling to generate actionable insights and dashboards.
  • Implement sourcing strategies, KPIs, and reporting frameworks to ensure contractual compliance, service quality, and efficiency across all vendor and BPO engagements.
  • Optimize vendor and BPO spend and deliver incremental savings through negotiation, innovation, and process improvement.
  • Ensure business continuity and disaster recovery plans are in place across all vendor and BPO locations; maintain regulatory and contractual compliance.
  • Oversee onboarding, systems access, and training for ~16K contingent workers in Workday; ensure accurate lifecycle management.
  • Partner with enterprise leaders, procurement, and vendor/BPO leadership teams to drive strategic initiatives and continuous improvement.
  • Identify and recommend new business engagements, technology-enabled solutions, and analytics capabilities to enhance service delivery and customer experience.

Qualifications

  • 15+ years of progressive leadership experience in vendor management, outsourcing, or large-scale service organizations.
  • Strong understanding of the payor landscape, from either a vendor perspective or within a payor organization.
  • Proven success managing global vendor portfolios and BPO ecosystems, including governance, compliance, and performance optimization.
  • Expert in contract negotiation and sourcing strategies, with a track record of delivering significant cost savings and operational improvements on budgets exceeding $100M.
  • Strong analytics and technology acumen, including hands-on experience with BI tools (Tableau, Power BI, Qlik), predictive modeling, and data visualization to drive insights and decision-making.
  • Deep knowledge of regulatory requirements, risk management, and business continuity planning for international operations.
  • Demonstrated ability to lead large-scale, cross-functional teams and influence senior stakeholders across geographies.
  • Familiarity with contingent workforce lifecycle management and Workday systems.
  • Growth mindset with proven ability to foster agility, innovation, and talent development.

Requirements

  • Bachelors or equivalent.

Pay Range

The typical pay range for this role is: $157,800.00 - $363,936.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

  • Affordable medical plan options.
  • 401(k) plan (including matching company contributions).
  • Employee stock purchase plan.
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
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  • Are you planning on having children?
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  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.