Disney Social Media Customer Support (Work From Home)

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Job Summary

Join the magic of Disney as a Social Media Customer Support Representative! In this role, you will be the voice of Disney, engaging with our fans and customers through various social media platforms. Your primary responsibility will be to provide exceptional support, resolve inquiries, and create memorable interactions that uphold the Disney standard of excellence. This position offers the flexibility of working from home while being part of a dynamic team that celebrates creativity, innovation, and outstanding customer service.

Key Responsibilities

  • Monitor and respond to customer inquiries and comments on social media platforms, including Facebook, Twitter, Instagram, and others.
  • Provide accurate information regarding Disney products, services, and experiences to enhance customer satisfaction.
  • Collaborate with other departments to address customer concerns and ensure a seamless customer experience.
  • Create and maintain a knowledge base of frequently asked questions and customer service procedures.
  • Analyze customer feedback and trends to contribute to process improvements and service enhancement.
  • Uphold Disneys brand voice and values in all interactions to foster positive relationships with customers.
  • Participate in training sessions to stay updated on Disney offerings and customer service best practices.

Required Skills and Qualifications

  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and the capacity to think on your feet.
  • Proficient in using social media platforms and social media management tools.
  • Ability to handle customer complaints with empathy and professionalism.
  • Attention to detail and strong organizational skills.
  • Comfortable working in a fast-paced environment.

Experience

  • Previous experience in customer service, particularly in a social media context, is preferred.
  • Familiarity with Disney products, services, and brand values is a plus.
  • Experience working in a remote setting or with virtual teams is an advantage.

Working Hours

  • This position may require flexibility to work evenings, weekends, and holidays based on business needs. Specific schedules will be discussed during the interview process.

Knowledge, Skills, and Abilities

  • In-depth knowledge of customer service principles and practices.
  • Ability to navigate and engage with various social media platforms effectively.
  • Strong interpersonal skills to build rapport with customers and team members.
  • Proficiency in data entry and customer support software.
  • Capacity to manage multiple tasks simultaneously while maintaining quality service.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • 401(k) plan with company match and financial wellness resources.
  • Employee discounts on Disney products and experiences.
  • Opportunities for professional development and career growth within the company.

Why Join Disney?

At Disney, we believe in the power of storytelling and the magic of connecting with our audience. As part of our Social Media Customer Support team, you will play a vital role in creating unforgettable experiences for our customers. Join us and become a part of a legacy that has brought joy to millions around the world. Embrace a culture that values diversity, inclusion, and the unique contributions of every team member.

How to Apply

If you are ready to embark on this exciting journey with Disney, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. Applications can be submitted through our careers page on the Disney website. We look forward to hearing from you!

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.