Customer Service Manager & Admin Manager (Remote)

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Our quickly growing, very well-established online marketing agency is currently seeking a highly skilled and experienced Customer Service & Administrative Manager to join our team.

This fully remote, multifaceted role requires exceptional communication skills and a proven track record of productivity while working from home. Our remote environment is highly active and fast-paced, so this isn’t the right fit for someone looking to coast, multitask, or remain stagnant while working from home. The ideal candidate is a highly competent, self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth alongside a thriving business.

Responsibilities

  • Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails.
  • Address and resolve client issues, concerns, and inquiries with outstanding customer service.
  • Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing.
  • Perform routine administrative tasks including daily job board postings using provided templates and guidelines.
  • Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale.
  • Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
  • Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOP's, training manuals, routine reporting, etc).

Requirements

  • 4+ years of customer service experience minimum (B2B preferred)
  • 2+ years of full-time remote experience required (hybrid/covid not applicable)
  • Proven ability to understand customer needs, solve problems, and own issues end-to-end
  • Bachelor’s Degree or equivalent professional experience required
  • Exceptional verbal, written, and interpersonal communication skills
  • Calm, empathetic temperament and communication style
  • Extremely organized and reliable with phenomenal attention to detail
  • Working at-home computer with reliable high-speed internet (50 Mbps+)
  • Technically adept with proficiency in CRM’s, Microsoft Office, etc.

Benefits

  • Competitive pay plan (base salary from $50,000 to $80,000 DOE)
  • Comprehensive benefits package (health, dental, life, etc)
  • Freedom to work from home without micromanagement
  • Unparalleled career growth and advancement opportunities
  • Standard 5-day work week w/ no weekends
  • Company-sponsored 401(k) retirement plan
  • Paid vacation/PTO + paid holidays
  • Monthly home internet/equipment allowance
  • Annual $250 stipend to support any home office needs
  • Work with modern, cutting-edge tools and tech including AI
  • Casual, positive, and friendly work environment
  • Healthy work-life balance w/ flexible work schedules
  • And so much more!

About AutoMarket

AutoMarket is a cutting-edge online marketing agency that specializes in assisting various businesses in the automotive industry (auto dealerships, auto repair shops, fleet management, etc.) find and hire talent. By combining constant innovation with tried-and-true systems, we create extraordinary results for our clients—and unmatched career opportunities for our team members. If you’re interested in making a real impact, helping build something exciting, and growing alongside a future industry leader – apply now!

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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