Virtual Medical Assistant / Patient Advocate, Temp (afternoon/evening shift)

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<p>Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.</p><p><br></p><p>Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. </p><p><br></p><p>The Patient Advocates are part of the Care Delivery team, primarily supporting our patients and our network of providers. They act as the non-clinically licensed part of a patient’s clinical healthcare team in conjunction with Registered Nurses, Nurse Practitioners, and Physicians. Patient Advocates provide administrative support to our providers and empathetic, concierge-style service to our patients. They maintain member-facing contact, liaising between the patient and provider for non-medical issues, answering any non-clinical questions the patient might have, and helping patients who require additional assistance completing their treatment requests. The Patient Advocate is integral to the patient’s healthcare team at Ro.</p><p><br></p><p><b>This is a 6-month assignment with the potential to extend or convert to a full-time role, based on business needs.</b></p> <p></p><p><br></p><b>What You'll Do:</b><ul><li>Work in a rewarding and extremely fast-paced / high-growth environment to provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have via messaging and creating ‘magic’ for patients by finding ways to go above and beyond to meet their needs </li><li>Support providers with non-clinical administrative tasks in the Care Center (our medical record)</li><li>Triage messages for providers by being responsive, reassigning, and resolving messages efficiently and timely</li><li>Contact pharmacies to assist patients with non-clinical prescription needs or issues</li><li>Provide feedback on workflow issues, provider responsiveness, quality, and clinical protocols </li><li>Pilot new efforts that expand retention opportunities or optimize operations</li><li>Assist in the management of prior authorizations for weight management patients</li></ul><p><br></p><b>What You'll Bring:</b><ul><li>Medical Assistant experience or Certified Nursing Assistant experience preferred</li><li>Bachelor's Degree preferred</li><li>1-2 years of experience in an administrative and/or customer-facing role</li><li>1 year of experience working with insurance plans and policies (a plus)</li><li>Experience in a fast-paced, highly iterative clinical care role preferred</li><li>Excellent time management and organizational skills</li><li>Experience with EHR and navigating multiple systems to answer patient questions/concerns</li><li>Adaptable and flexible in rapidly-changing environments. </li><li>Comfortable working in fast-paced environments (a must)</li><li>Detail-oriented and strong problem solving skills</li><li>Self-starter, proactive and takes initiative</li><li>Previous experience working in remote / start-up environment (a plus)</li><li>Excellent writing skills - experience in creative writing or healthcare communications is a plus!</li><li>Strong interpersonal communication skills</li><li>Some prescheduled weekend and night availability will be required as part of your work schedule</li><li>Will be required to work on some holidays</li></ul><p><br></p><b>We're currently looking for the following availability:</b><ul><li><b>Option 1 – 4x10s (4 days/week, 10-hour shifts):</b></li><li><i>Not applicable to candidates residing in California</i></li><li><b>Schedule:</b> Sunday–Wednesday OR Wednesday–Saturday</li><li><b>Hours:</b> 1:00 PM–11:00 PM EST</li></ul><div><br></div><ul><li><b>Option 2 – 5x8s (5 days/week, 8-hour shifts):</b></li><li><b>Schedule:</b> Monday–Friday</li><li><b>Hours:</b> 3:00 PM–11:30 PM EST</li></ul><p><br></p><p></p> <p>The target hourly rate for this position is $28/hour. When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.</p><p><br></p><p>Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).</p><p><br></p><p>At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.</p><p><br></p><p>See our California Privacy Policy <span class="postings-link"><a href="https://ro.co/job-applicant-privacy-policy/">here</a></span>.</p>

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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