[Remote] Work at Home - Decision Quality and Controls, Principal Process Manager

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Note: The job is a remote job and is open to candidates in USA. Capital One is a financial services company that emphasizes customer protection through monitoring and controls. They are seeking a Principal Process Manager to enhance data reporting and automate processes, partnering with stakeholders to drive strategic improvements and influence change across the organization.


Responsibilities

  • Drive forward strategy for execution of controls support including process assessments and enhancements, make recommendations and influence change
  • Leads, influences, and mentors associates within a dotted line team through large and/or complex process or projects with significant impact, delegating and collaborating as appropriate that span across the function and requires cross functional influence to drive impact across job families, function, and/or business partners
  • Possesses advanced knowledge of SQL, Teamsites and Tableau with the ability to build moderate to complex dashboards
  • Responsible for making strategic improvements of processes or initiatives to enhance performance of job area and often works cross functional to provide strategic impact across broader organization
  • Makes analytical assumptions independently and obtains the appropriate level of approvals
  • Sets strategic direction for own job area to meet the overall team objectives while partnering with peers to set consistency across the director-level in order to have significant and long lasting impact on department results
  • Presents data driven presentations of medium complexity inside and outside of immediate team, autonomously influencing parties within and outside of job area
  • Apply leadership skills such as communication and change management to help drive key priorities like technology changes and continuous improvement
  • Analyze information to proactively identify risk, trends, and process improvements while reporting on risk topics to Sr Leadership
  • Advise and consult with teams to help develop well designed products, practices and processes
  • Consult and knowledge share with leaders to help build control subject matter experts
  • Thoughtfully innovate by pushing the boundaries of how we do things, elevating the team by challenging current processes and articulating a point-of-view to drive change
  • Demonstrate sound judgment by independently considering and prioritizing urgent versus important work and making the right trade-offs to protect bandwidth and drive key results
  • Structure and solve medium-to-high complexity, open-ended problems, applying a structured analytical approach even when information isn’t perfect
  • Proactively bring stakeholders in and along the journey of projects/Business status
  • Communicates effectively up and down the stakeholder spectrum (local team members to SLT audiences)
  • Works with stakeholders to understand customer’s needs and components required through regular engagement and works to achieve them with light guidance from manager
  • Develops strong network of partners within Retail Bank and builds effective relationships
  • Leads outward beyond immediate team and account for others priorities when driving work
  • Influences the outcome of projects and efforts through SME knowledge, etc, not only delivering results but impacting outcome
  • Successfully executes core work as part of a collaborative team in highly complex work assignments
  • Understands business context to connect own work to broader organization work and begins to incorporate that into prioritization decisions
  • Exhibits fungibility through multiple roles or team chances
  • Escalates appropriately with thoughtful and creative recommendations on how to proceed
  • Handles change in an effective manner
  • Owns and effectively manages multiple pod lane priorities or objectives end to end with limited guidance and escalates appropriately
  • Proactively adapts and re-prioritizes workload in response to needed trade-offs or additional/changing business context
  • Demonstrates ability to independently tackle larger deliverables by building out an analysis/project plan and driving progress toward completion
  • Deals effectively with ambiguous situations and provides a sense of clarity for the group to drive to a solution
  • Proactively anticipates issues and resolves them or presents options to address them

Skills

  • At least 2 years of stakeholder management experience
  • At least 2 years of Risk and Controls experience
  • At least 2 years of data reporting experience
  • At least 1 year of SQL experience
  • At least 1 year of experience building views in Tableau
  • At least 2 years of experience using Google Slides
  • At least 3 years of stakeholder management experience
  • At least 3 years of experience in Change Management or Process Improvement

Education Requirements

  • High School Diploma, GED, or equivalent Certification
  • Bachelor's Degree or Military Experience

Benefits

  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Company Overview

  • Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is

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    Common Interview Questions

    • Tell me about yourself.
    • Walk me through your resume.
    • How did you hear about this position?
    • Why do you want to work at this company?
    • Why do you want this job?
    • Why should we hire you?
    • What can you bring to the company?
    • What are your greatest strengths?
    • What do you consider to be your weaknesses?
    • What is your greatest professional achievement?
    • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
    • Tell me about a time you demonstrated leadership skills.
    • What’s a time you disagreed with a decision that was made at work?
    • Tell me about a time you made a mistake.
    • Tell me about a time you failed.
    • Why are you leaving your current job?
    • Why were you fired?
    • Why was there a gap in your employment?
    • Can you explain why you changed career paths?
    • What’s your current salary?
    • What do you like least about your job?
    • What are you looking for in a new position?
    • What type of work environment do you prefer?
    • What’s your work style?
    • What’s your management style?
    • How would your boss and coworkers describe you?
    • How do you deal with pressure or stressful situations?
    • What do you like to do outside of work?
    • Are you planning on having children?
    • How do you stay organized?
    • How do you prioritize your work?
    • What are you passionate about?
    • What motivates you?
    • What are your pet peeves?
    • How do you like to be managed?
    • Do you consider yourself successful?
    • Where do you see yourself in five years?
    • How do you plan to achieve your career goals?
    • What are your career aspirations?
    • What’s your dream job?
    • What other companies are you interviewing with?
    • What makes you unique?
    • What should I know that’s not on your resume?
    • What would your first few months look like in this role?
    • What are your salary expectations?
    • What do you think we could do better or differently?
    • When can you start?
    • Are you willing to relocate?
    • How many tennis balls can you fit into a limousine?
    • If you were an animal, which one would you want to be?
    • Sell me this pen.
    • Is there anything else you’d like us to know?
    • Do you have any questions for us?

    Educational Qualification

    Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

    Document Required

    Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

    • Qualification certificate with mark sheets.
    • Passport size photographs.
    • Signature.

    How to Apply

    All the eligible candidates can apply for this job as mentioned below:

    • Read official notification carefully from the official website.
    • Read notification carefully before applying.
    • Fill the application form (link is given below).
    • Attach required documents and passport size photo with signature.
    • Then submit. Done.

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