<h1><b>Become a part of our caring community and help us put health first</b><br> </h1>Job Description Summary<br>The Pharmacy Claims Representative assists local pharmacies with claims adjudication to support medication access for HC & LTC hospice patients and reconcile historic billing issues.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><ul><li><div><div><div><div><p><b><span>Location: Remote US</span></b></p><p></p><p><b><span>Shift: Monday-Friday 2:30pm-11pm EST. Flexibility to work alternating weekends between the hours of 9am-8pm EST. Flexibility to work 2 holidays per year.</span></b></p><p></p><p></p><p><b><span>Essential Duties and Responsibilities:</span></b></p><p><br><span>• Assist in setting up and maintaining <span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">hospice/facility/pharmacy</span></span></span></span></span> relationships under the direction of the Pharmacy Claims Team Leaders & the Pharmacy Claims (Support Services) Manager<br>• Assist pharmacies with claims adjudication<br>• Complete incoming tasks as assigned by the Pharmacy Claims Team Leaders and the Pharmacy Claims (Support Services) Manager<br>• Obtain all necessary information for facilities and their related pharmacies<br>• Assist the Call Center management team with projects to enhance the workflow and success of the Call Center<br>• Assist Customer Service team with claims research/resolution</span></p><div><p><span>*Assist with new hires training</span></p><p><b><span> </span></b></p><p></p><p></p><p><b><span>Billing:</span></b></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Assist pharmacies with claims adjudication by adjusting/correcting authorizations in dispensing systems and PBM systems</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Ensure timely adjudication of prescription claims through PBM systems</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Contact hospices for <span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">authorizations/approvals</span></span></span></span></span> for submitted claims where necessary</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Ensure accuracy of patient profile data including related/not related status, and authorization status</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Research and correct pharmacy invoices from hospices</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Demonstrate basic understanding of Enclara Pharmacia standard/custom formularies</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Understand formulary and billing platform differences (PD vs. FFS) from hospice to hospice</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Assist Customer Service team with claims research/resolution via dispensing systems, PBM systems and fax systems</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Evaluate compound claims for proper <span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">ingredients/qtys/cost</span></span></span></span></span> and ensure timely claims adjudication</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Research claims for hospice/pharmacy audits</span></p><p></p><p><b><span>New Hospice Start-Ups:</span></b></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Complete assigned facility/pharmacy spreadsheet by contacting both the facilities and pharmacies to verify accuracy of all information provided.</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Coordinate all information for facility pharmacies including verification of PBM systems.</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Update facility pharmacy spreadsheets and implementation team members on the progress with these pharmacies.</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Communicate with the facility pharmacies on proper billing procedures and contact information for rejected claims.</span></p><p></p><p><b><span>New Facilities:</span></b></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Gather partial information from Call Center on facilities not listed and obtain correct information to be entered into the database.</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Link facilities to their respective hospices once all information is obtained.</span></p><p><span><span>·<span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span> </span></span></span><span>Assist with Confirmation Fax reports to update facility and pharmacy relationships and demographic information.</span></p><p><b><span> </span></b></p></div></div></div></div></div></li></ul><p></p><h1><br><b>Use your skills to make an impact </b><br> </h1><div><div><div><div><div><p><b><span>Qualifications: </span></b></p><ul><li>Strong verbal and written communication skills, including the ability to tailor communication to audience.</li><li>Self-motivated, organized</li><li>Strong attention to detail</li><li>Team player</li><li>Problem-solving skills and ability to follow through on tasks assigned</li><li>Ability to handle multiple tasks, meet deadlines, and follow-up timely.</li></ul><p></p><p><b><span>Required Education and/or Experience: </span></b></p><ul><li>1+ years of Pharmacy Technician experience</li><li>Strong knowledge working with pharmacy claims judication</li><li><b><span>Must have experience with electronic claims submissions OR be a current internal Enclara Pharmacia associate</span></b></li></ul><p></p><p><b><span>Preferred Experience:</span></b></p><ul><li>PBM experience</li><li>Dispensing system experience</li><li>CPhT or EXCPT</li><li>Drug knowledge</li><li>High school diploma</li></ul></div></div></div></div></div><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p style="text-align:inherit"></p><p style="text-align:left"><b>Scheduled Weekly Hours</b></p><p style="text-align:inherit"></p>40<p style="text-align:inherit"></p><p style="text-align:left"><b>Pay Range</b></p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<p style="text-align:inherit"><br> </p>$40,000 - $52,300 per year<p style="text-align:inherit"><br> </p><p style="text-align:inherit"></p><p style="text-align:left"><b>Description of Benefits</b></p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p style="text-align:inherit"></p><p style="text-align:inherit"></p>Application Deadline: 07-03-2025<h1><br><b>About us</b><br> </h1>About Enclara: Pharmacia Enclara Pharmacia is the nation’s largest full-service hospice and palliative care Pharmacy Benefits Manager, offering compassionate and cost-effective services to our most vulnerable patients. As a wholly owned subsidiary of Humana, Enclara works closely with hospice providers to reduce pharmacy costs, improve patient care and support caregivers through digital innovations, flexible medication access, one-on-one clinical support and excellent customer service.<p style="text-align:inherit"></p><p style="text-align:inherit"></p>About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.<p><br><b>Equal Opportunity Employer</b></p><p></p><p><span>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</span></p>
