Medical Operations Associate – London

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<div><h2>Overview</h2><p>Come and build something monumental for Healthcare! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform — designed by clinicians, for clinicians — is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team.</p><p>We’ve partnered with Accurx, one of the UK’s leading healthcare communication platforms, to roll out our ambient scribe technology to over 200,000 NHS clinicians. Together, we’re transforming how clinical documentation is done — automatically generating high-quality notes in real time so doctors can spend less time on admin and more time with patients. With a pipeline of over 50 pilots across NHS Acute and Community Mental Health Trusts, we’re driving adoption at scale and reshaping the clinician experience across the NHS.</p><h2>About The Role</h2><p>You’ll join Tandem’s Medical Operations team and help bring our AI Medical Assistant into real clinical settings across the UK. This is an entry-level, high-impact role built for someone with a clinical background (for example: junior doctor, physician associate, experienced nurse, allied health professional, or recent medical graduate) who wants hands-on experience with product implementation, customer-facing work, and AI in healthcare.</p><p>You’ll take <b>end-to-end ownership</b> of deploying <b>Accurx Scribe, powered by Tandem</b>, across <b>secondary care settings</b>. This means leading the full rollout process — from <b>engaging clinicians</b> and delivering training to <b>refining templates</b> and <b>optimising prompts</b> for better accuracy. You’ll also <b>collect product feedback</b> directly from users and work closely with our engineers to <b>continuously improve the product</b>.</p><h2>What You Will Do</h2><ul><li>Lead deployments: take full ownership of rolling out Accurx Scribe, powered by Tandem, across NHS sites nationwide — from clinician onboarding to successful go-lives.</li><li>Travel extensively: this role involves frequent travel to hospital sites across the UK to support deployments and work directly with clinicians. There may be extended periods on-site to ensure smooth rollouts, with occasional trips to Stockholm to collaborate with the wider team.</li><li>Be on the frontline: run training sessions, shadow clinicians, and provide hands-on support to ensure seamless adoption.</li><li>Drive impact with data: collect usage insights and outcomes to measure effectiveness and demonstrate ROI to NHS stakeholders.</li><li>Shape the product: refine templates, optimise AI prompts, and feed back user insights directly to our engineers to continuously improve Tandem.</li><li>Champion our users: build strong relationships with clinicians, develop champions within Trusts, and showcase success stories through compelling case studies.</li><li>Support growth: assist with live demos, represent Tandem at events, and join commercial conversations alongside senior colleagues.</li></ul><h2>What You Bring</h2><ul><li>Clinically trained: recently qualified or early career clinicians (e.g., FY1/FY2 doctors, experienced nurse, allied health professionals, or physician associates).</li><li>A passion for technology, AI, and its potential to transform healthcare.</li><li>Excellent communication and collaboration skills — comfortable working with clinicians, engineers, and commercial teams.</li><li>Strong organisational skills and a process-driven mindset.</li><li>Keen to learn and iterate: you’ll receive mentorship, but we want people who have a strong sense of initiative and ownership.</li><li>Willingness to work flexibly, travel to customer sites frequently, and step up during critical moments.</li></ul><h2>Bonus Points</h2><ul><li>Familiarity with prompting and large language models (LLMs).</li><li>Experience or interest in developing simple templates or documentation for clinicians.</li><li>Exposure to regulatory standards in the UK or EU (e.g. clinical safety, digital health compliance).</li><li>Experience running implementation projects or customer-facing rollouts.</li></ul><h2>Location</h2><p>This is a full-time role based in London where you will work primarily to collaborate, connect, and build our culture. The role involves extensive travel to hospital sites across the UK to support deployments and work directly with clinicians, with extended periods on-site at times. Regular trips to Stockholm to collaborate with the wider team are also part of the role.</p><h2>How to Apply</h2><p>We adopt a continuous selection process, so please apply with your CV in English. Last day to apply: 19 September 2025.</p><p>Our interview process consists of four stages:</p><ul><li>Screening interview with Talent Acquisition</li><li>First interview with our Country Manager in the UK</li><li>Follow-up interview with some of our Medical Operations team members</li><li>Working Day – join us in the Stockholm office for a day to experience our culture firsthand</li></ul><h2>Culture at Tandem</h2><p>At Tandem, we move fast, think big, and take ownership. We’re a high-performing, diverse team with a shared drive to change the future of healthcare — and we’re just getting started. Our culture is built on action, ambition, and learning. You’ll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you’re stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites — blending global reach with real human connection. We hire for talent, potential, and attitude, valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.</p></div> #J-18808-Ljbffr

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The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

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Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
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