Customer Success Associate III - IN ( Night Shift)

Other Jobs To Apply

<p><b>Job Title: Customer Success Associate III - IN</b></p><p><br></p><p>Shift : India third Shift (6:30 pm IST to 3:30am IST)</p><p><b> </b></p><p><b> </b></p><p><b>JOB DESCRIPTION:</b></p><p><b> </b></p><p>Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests.  Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group.</p><p>Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience.</p><p>Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure.  They ensure that their customers technical, administration and specialist support needs are met.  </p><p><br></p> <p></p><p><br></p><b>JOB REQUIREMENTS: Key Accountabilities</b><ul><li>Monitor inbound customer ticket requests and route appropriately </li><li>Respond directly to customer information requests for specific task responsibilities</li><li>Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt</li><li>Proactively take ownership and work tickets</li><li>Identify common/recurring operational issues in support queues and support customer to resolution</li><li>Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change</li><li>Escalates support requests (phone/ticket) according to escalation procedures  </li><li>Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales</li><li>Responsible for adhering to company security policies and procedure as directed.</li><li>Utilizing business knowledge, networks and commercial acumen to see tickets through to completion</li></ul><p><br></p><b>Key Performance Indicators </b><ul><li>Ticket workload completed</li><li>Customer satisfaction.  Based on NPS Ticket score  </li><li>Performance accuracy measures</li><li>Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores</li><li>Engagement of every customer within their customer base </li><li>Ticket and workload management</li></ul><p><br></p><b>ROLE DIMENSIONS: </b><ul><li>Credit sign-off:  None</li><li>Team Profile: Service Delivery</li><li>Recruitment: None</li><li>Internal exposure: Support Engineers, Sales, Marketing</li><li>Budgetary: Managing Travel and Customer Entertaining expenditure</li><li>External exposure: Customers</li></ul><p><br></p><p></p> <p>"Remote postings are limited to candidates residing within the country specified in the posting location"</p><p><br></p><p><b>About Rackspace Technology</b></p><p>We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.</p><p> </p><p> </p><p><b>More on Rackspace Technology</b></p><p>Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.</p>

Back to blog

About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

Related Posts