Customer Services Agent (Fully Remote)

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Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products to food and drinks, and in some markets, alcohol - in just minutes. With over 35 live sites around the UK already, we’re super excited to be expanding our instant needs business to millions of more people around the country and across Europe. Interested in revolutionizing an industry? This opportunity might be for you! As a Customer Support agent you’ll work alongside a 30+ group of agents as we look to expand our services across the UK! We are fast, reliable, friendly and conversational with our customers. We don’t speak in jargon and like to have genuine interactions with our customers. Please note this role is a 0 hour contract. You must be based in and have the right to work in the UK. You will: Answer tickets across email and live chat. Provide live support to our stores across the UK, to help provide the best possible experience to customers. Help us to build our processes and systems as we scale. Deliver exceptional customer support using our CRM platform Kustomer and UJET. Embody Gopuff’s tone of voice, and helping resolve their issues in real time. Be required to work weekends and in shift patterns. About you: This role will require you to be fully flexible, and available evenings and weekends. You have the right to work in the UK. You have experience using Customer Service platforms to deliver live support to customers. You have experience in customer facing roles, dealing with complaints where empathy and understanding is essential. You are comfortable with technology and troubleshooting across multiple screens showing live orders. You are comfortable working in a fast-paced, start-up environment. Speaking a second language is a plus! You are able to work remotely within the UK. At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Gopuff by 2x Get notified about new Customer Service Representative jobs in London, England, United Kingdom . London, England, United Kingdom 1 day ago Customer Service - Meaningful Client Interactions London, England, United Kingdom 1 week ago Customer Success / Customer Support - London - 2025 London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 14 hours ago London, England, United Kingdom 6 days ago London, England, United Kingdom 1 month ago Customer service (EE) key account manager London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 2 days ago (native Japanese) Customer Support Consultant, emails/chats (Remote) London, England, United Kingdom 1 month ago South East, England, United Kingdom 3 days ago French or German-Speaking Account Manager, Mid-Market London, England, United Kingdom 1 day ago London, England, United Kingdom 1 month ago Account Manager, Affiliate Marketing (German Fluency) London, England, United Kingdom 2 weeks ago Hertfordshire, England, United Kingdom 2 weeks ago Senior customer service (GB) key account manager London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Customer service (SE) key account manager Onboarding Specialist - French Speaking - 100% remote - Spain/Italy/Portugal/UK London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago National account manager Foodservice (M/W) South East, England, United Kingdom 3 days ago Key Account Manager - Group/Chain Restaurants | TheFork London, England, United Kingdom 3 days ago London, England, United Kingdom 9 hours ago London, England, United Kingdom 1 week ago St Albans, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.