Customer Service Representative (Cigna remote job) - The Uwit Job id-3053

Job Description
As a Customer Service Representative at Cigna, you will play a pivotal role in delivering exceptional service to our clients, contributing to our mission of enhancing health and well-being. This is a remote position, offering flexibility and the opportunity to join a dynamic team dedicated to making a positive impact.

Key Responsibilities:
Customer Support: Provide efficient and courteous customer support through various channels, including phone, email, and chat.
Issue Resolution: Address customer inquiries, concerns, and issues promptly and professionally, ensuring high levels of customer satisfaction.
Product Knowledge: Develop a deep understanding of Cigna products and services to effectively assist customers with their needs.
Documentation: Accurately document customer interactions and transactions in the company systems.
Collaboration: Collaborate with cross-functional teams to resolve complex customer issues and contribute to continuous process improvement.
Required Skills:
Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers and team members.
Problem Solving: Strong problem-solving abilities to address customer issues and find resolutions efficiently.
Empathy: Demonstrated empathy and understanding to connect with customers and provide a positive experience.

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Adaptability: Ability to adapt to changing priorities and handle a diverse range of customer situations.
Technology Proficiency: Comfortable using technology platforms for customer interactions and system documentation.
Qualifications:
High school diploma or equivalent (Bachelor degree preferred).
Previous customer service experience preferred.
Remote work experience is a plus.
Healthcare industry knowledge is advantageous.
How to Apply:
To apply for the Customer Service Representative position at Cigna, please visit our careers page and submit your application online.

Cigna is an equal opportunity employer committed to diversity in the workplace. We encourage all qualified individuals to apply. Join us in making a difference in the lives of our customers and communities.

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The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

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Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
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