Customer Service Expert – Government ( No weekends No Bank holidays –

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<p><strong>Would you like to make a difference to someone\'s life?</strong></p><p>Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?</p><p>If you said yes to these questions then this challenging yet rewarding role is for you.</p><p>We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.</p><p>Role: <strong>Customer Service Specialist</strong><br>Site: <strong>Work at home ( full Time )</strong><br>Start Date: 21st of july<br>Contract:<strong> Full-Time Permanent</strong><br>Training Duration: <strong>10 days, Monday to Friday (full time training must be attended 9am-5:30pm)</strong></p><p>Hours: <strong>37.5 hours per week</strong><br>Shifts: <strong>Monday - Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )</strong></p><p><strong>( Full equipment is provided )</strong></p><p><strong>NO WEEKEND WORKING </strong><strong>and NO BANK HOLIDAYS.</strong><br>Salary: <strong>GBP23,804 PA (GBP12.21ph)</strong></p><p><strong>What does my role involve?</strong></p><ul><li>You will be working in a lively, vibrant and rewarding environment.</li><li>Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.<br>• As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.<br>• You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.<br>• You will make a difference to people\'s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.</li></ul><p><strong>What do we need from you?</strong></p><ul><li>Strong verbal and written skills with the ability to show attention to detail</li><li>Ability to establish excellent customer relationships in a fast-paced environment.</li><li>A can-do attitude with the ability to interact with lots of different people.</li><li>Professional and friendly telephone manner with the ability to show empathy when needed.</li><li>Customer Service experience.</li><li>Experience of working within a target driven environment to a high standard</li><li>PC skills, and the ability to navigate multiple systems competently, with ease</li><li>A good consistent typing speed and the ability to multi task.</li><li>Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.<br>• Ability to work within a fast paced, challenging and rewarding environment.</li></ul><ul><li><p><strong><u>What you get from us -</u></strong></p><ul><li>Perks at Work - Savings Discounts / Free Online Classes</li><li>- Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP\'s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness - up to GBP10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards - For the best of the best</li><li>Refer-A-Friend earns up to GBP1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress - Here to support TP journey</li></ul>.</li></ul><p><em>The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).</em></p><p><em>If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:</em></p><ol><li><em>Identity check</em></li><li><em>Nationality and Immigration Status (including the entitlement to undertake the work we are offering)</em></li><li><em>Basic Criminal Records Check</em></li><li><em>Employment/Academic History Check - for a period three years leading up to your application.</em></li></ol><p><em>We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.</em></p><p><em>Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. <strong><u>All screening and evidence must be completed satisfactorily before commencement of employment.</u></strong> We strongly recommend you start to compile this information so you have it ready to supply when needed</em></p><p>If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!</p><br><br> #J-18808-Ljbffr

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.