Coordinator (EdTech/e-learning Preferred / US & Uk Shift)

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Role Summary

The Coordinator will play a vital role in ensuring the smooth operation of our online tutoring platform. The successful candidate will be responsible for coordinating tutoring sessions, managing tutor and student relationships, and providing exceptional customer support.

KRA: Task / Activities

· Coordinate tutoring sessions between students and tutors

· Manage tutor and student relationships, addressing concerns and resolving issues

· Provide exceptional customer support via phone, email, and chat

· Maintain accurate records of tutoring sessions, student progress, and tutor performance

· Assist in the development and implementation of new processes and procedures

· Collaborate with the marketing team to promote the platform and attract new students

· Identify and report technical issues to the development team

· Develop and maintain knowledge of the platform's features and functionality

KPI: Performance Metrics

· Tutor and student satisfaction ratings (measured through surveys and feedback forms)

· Number of tutoring sessions coordinated per month

· Customer support response time and resolution rate

· Accuracy and completeness of records and reports

· Contribution to the growth and development of the platform

Required Skills

· Excellent communication and interpersonal skills

· Strong organizational and time management skills

· Ability to work independently and as part of a team

· Proficiency in Microsoft Office and Google Suite

· Familiarity with online learning platforms and technologies

· Strong problem-solving and analytical skills

· Experience working in an educational or online learning environment

· Knowledge of customer relationship management (CRM) software

· Familiarity with project management tools and methodologies

Attitude Required for This Position

· Positive and professional attitude

· Strong work ethic and willingness to learn

· Flexibility and adaptability in a fast-paced environment

· Empathy and understanding when working with students and tutors

· Proactive and solution-focused approach to problem-solving

· Commitment to providing exceptional customer support and service.

Job Type: Full-time

Pay: ₹180, ₹240,000.00 per year

Application Question(s):

  • Knowledge of CRM software

Work Location: Remote

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About United Kingdom

The United Kingdom is an island nation located on the northwest coast of Europe. The United Kingdom includes the entire island of Great Britain, which includes England, Wales, and Scotland, as well as the northern part of the island of Ireland. The name Great Britain is sometimes used to refer to the United Kingdom as a whole. The capital is London, which is one of the business, financial, and cultural centers of the world. Other major cities are Birmingham, Liverpool, and Manchester in England, Belfast and Londonderry in Northern Ireland, Edinburgh and Glasgow in Scotland, and Swansea and Cardiff in Wales.

Common Interview Questions

  • Tell me about yourself.
  • Walk me through your resume.
  • How did you hear about this position?
  • Why do you want to work at this company?
  • Why do you want this job?
  • Why should we hire you?
  • What can you bring to the company?
  • What are your greatest strengths?
  • What do you consider to be your weaknesses?
  • What is your greatest professional achievement?
  • Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it.
  • Tell me about a time you demonstrated leadership skills.
  • What’s a time you disagreed with a decision that was made at work?
  • Tell me about a time you made a mistake.
  • Tell me about a time you failed.
  • Why are you leaving your current job?
  • Why were you fired?
  • Why was there a gap in your employment?
  • Can you explain why you changed career paths?
  • What’s your current salary?
  • What do you like least about your job?
  • What are you looking for in a new position?
  • What type of work environment do you prefer?
  • What’s your work style?
  • What’s your management style?
  • How would your boss and coworkers describe you?
  • How do you deal with pressure or stressful situations?
  • What do you like to do outside of work?
  • Are you planning on having children?
  • How do you stay organized?
  • How do you prioritize your work?
  • What are you passionate about?
  • What motivates you?
  • What are your pet peeves?
  • How do you like to be managed?
  • Do you consider yourself successful?
  • Where do you see yourself in five years?
  • How do you plan to achieve your career goals?
  • What are your career aspirations?
  • What’s your dream job?
  • What other companies are you interviewing with?
  • What makes you unique?
  • What should I know that’s not on your resume?
  • What would your first few months look like in this role?
  • What are your salary expectations?
  • What do you think we could do better or differently?
  • When can you start?
  • Are you willing to relocate?
  • How many tennis balls can you fit into a limousine?
  • If you were an animal, which one would you want to be?
  • Sell me this pen.
  • Is there anything else you’d like us to know?
  • Do you have any questions for us?

Educational Qualification

Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment. Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.

Document Required

Required Documents for This recruitment: Candidate should have these documents before applying online. Candidates are suggested to read the official notification before applying.

  • Qualification certificate with mark sheets.
  • Passport size photographs.
  • Signature.

How to Apply

All the eligible candidates can apply for this job as mentioned below:

  • Read official notification carefully from the official website.
  • Read notification carefully before applying.
  • Fill the application form (link is given below).
  • Attach required documents and passport size photo with signature.
  • Then submit. Done.

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